Unable to access Windows – Windows Help and Support and Blue Screen of Death (BSOD)

I cannot open / launch Windows on my laptop, a Toshiba L50D with Windows 10. I am sorry if the answer to my problem is already posted here; I’m absolutely desperate with the technical type stuff, so if the answer is here I’m just not able to realize it / identify it (and I’m typing this on a little tablet, which I’m really struggling with read anything on), so please be indulgent with me …

It may not be relevant, but a few months ago it took years to open, then I got a message: Your PC encountered a problem and needs to restart. We just collect error information, then reboot for you “and also,” if you call a support person, give them this information: Stop code: DRIVER IRQL NOT LESS OR EQUAL What failed: ndis sys “(I took a photo with the intention of posting it here, but when the computer started working I decided not to harass you anymore because I already harass you too much!).

In recent weeks, it has often taken years to open. I got the opening message from Toshiba, then the screen was dark for ages, until finally the blue Windows content appeared. A few times I (I’m ashamed to admit) lost my patience and turned off the laptop, then turned it back on, and it usually reboots without a hitch.

A few weeks ago I got a problem message again, although I’m not sure if the error code was the same as before because I didn’t think about photographing it.

Again, not sure if this is relevant, but a few days ago I tried to change the OS on an Android smartphone. I had posted a call here and someone recommended Plasma Mobile. I found a reputable site that had a step-by-step guide to installing it (can’t tell you the name I’m afraid because it’s in the history of my inaccessible laptop). As stated, I connected the phone to my laptop and downloaded an ADB or ABD from the Samsung website; Had to do command prompts etc but in the end I gave up mostly I think because I couldn’t find or access an OEM (whatever it is). Yes, I know someone as ignorant as me shouldn’t really try something too smart, but I figured follow the instructions from a reputable website and download something from the official website of Samsung was not too reckless. Although maybe it was, if that’s what “broke” my laptop.

My laptop worked fine for a few days, but yesterday it did not start. I got the Toshiba message when I turned it on, but the screen stayed dark forever, so in the end I turned it off and then back on. Eventually it seemed like it did something, but then again, after centuries, I got a message that I couldn’t open or access Windows. I can’t remember the exact sequence of events, but somehow I have something like five options on the screen, things like troubleshooting, resetting, reinstalling windows, using a command prompt. I tried pretty much everything except the command prompt (as it seemed too risky), including a system restore that happened during an option, and I even have it. left overnight doing a “fix”, which, again, couldn’t be completed.

Does anyone have any ideas, please, on what could have gone wrong and more importantly what, if anything, can I do to get into this miserable thing?

You all saved, if not my life, certainly my sanity in the past, can someone do it again now, please?

Thanks for reading,


About Michelle T. Friesen

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